Strategically Dealing with Customer Complaints

Efficiency of a business lies in doing the right thing the right way at the right time and the crux of the concept revolves around the customer- the central aspect of an entire commercial process. Customer is definitely the core ingredient in a successful business recipe, who must be dealt with utmost care and patience at all times. Customers can be really difficult at times and can put your patience to test but maintaining an adequate level of courtesy at all times when dealing with customer complaints can really carve an extremely positive image for your business. A customer complaint is one of the best ways to judge how fruitful working with a certain organization will be.

When one is complaining about a business entity to its very owner or the company personnel, it is an obvious challenge for them to deal with often unreasonable and aggressive complaints with patience, offering a decent resolve to the issue. But dealing successfully with a complaint and not losing your calm proves the notion that when a business can put up a reasonable front in a difficult situation, it is quite likely to be supportive to its customers, serving them well in good times as well. A problem-solving approach of a company is sure to enhance the trust factor of the current as well as potential customers big time. Following measures should be adopted while handling customer complaints:

    Persevered Patience- While attending to a dissatisfied client, one must have the nerve to listen calmly to the entire narrative without getting agitated. This pouring out of their hearts can contribute well to fade away their anger to an extent.

    Balanced Response- When offering a solution to the customer’s complaint, it is not advisable to be either passive or aggressive; your approach should be more understanding, promising an earnest endeavor in the least to resolve the issue.

   Smart Call Transfer- Already a victim in their minds, customers do not appreciate to being transferred to umpteen executives repetitively and it is like refueling their ignited demeanor. Offering a positive explanation can help such as referring to the call transfer as ‘directing to the concerned authority for a faster redressal’.

    Supportive Questioning- Asking questions relevant to the situation of the client as opposed to the ones which may further add to their misery can be helpful.

    Time is Money- Time is extremely precious and there is nothing like a quick reply, even if it may be just an assurance on the ongoing progress of the solution, which will be offered shortly.

    Offering Due Compensation- If the issue is not manageable and can be resolved either very slowly or never, apologetically giving out discount coupons or consolatory freebies can be a nice idea to appease the fuming customers.

All these steps may not exactly be the real answer an individual is seeking or an employee is bent on offering but they are sure to achieve a change in state of mind of the gloomy, discontented customers and thus, help in establishing a momentary peace and buying more time. In the last, a business who believes in his customers and takes cues on improvement by their complaints is the ultimate winner.

We provide a great deal of online reputation management services and digital PR services including online reputation repair and monitoring , online reputation management tools remove complaints like negative review etc.

Preserve Your Online Repute & Your Business: Remove Online Complaints

The ultimate driving force of every business today is the extent of customer satisfaction it begets as the entire commercial process centers around the end-user/ consumer. Customer feedback is critical in forming a concrete perception about a company’s quality of products or services and in this era of instant communication, the word of mouth travels faster than light.

An enterprise may even get away at times with the criticism spread against it in the physical world for people’s memory is generally short-lived but with a powerful tool like the World Wide Web (WWW), there is actually no escaping anyhow. Whatever’s there in written on the Internet is not just widely accessible but also there for record at all times; this can actually prove fatal to an individual’s or a business’s reputation. In light of the severity of competition in every sector, a customer complaint, be it a true grievance or a fake attempt at defaming your name, both are to be accounted for unrelentingly.    

Although, the first and foremost objective of any organization should be to best fulfill the customer expectations but one must also be aware of a possible negative campaign being run by their shrewd, harmful competitors, to make profit at your cost. Removal of content once posted online, especially complaints, is certainly not a cakewalk and must be avoided in the first place. Having said that, it’s not like the condition can’t be reversed; if entrapped in a similar unwarranted set-up, it is the support of a best professional PR/ ORM firm is what you need urgently.

Being a restaurateur myself, witnessing the long established name of my high-end restaurant at stake, I got associated with the highly acclaimed, aReputation in hope to recover the lost repute. One accusation of a dissatisfied customer, due to an unintentional occurrence barely once, had put me at the receiving end of the following umpteen fake complaints/ comments/ reviews, being posted as a timely devised negative strategy of my business rivals. The firm’s competent team of professionals came to my immediate aid and within a reasonable time period, I noticed the removal of those business hampering online complaints from the web. Bringing me back to my pleasant commercial times, I can’t be grateful enough to aReputation for all the support extended.   

Remove Online complaints- Don’t let your guards down

Nothing governs your business as much as your reputation does. And with most of the businesses adapting to the widely growing world of internet, you need to be ultra concerned about the reputation your business commands over the virtual world.  The best way in today’s eon for a customer to connect with your services is to look for you over the internet. So a customer will profoundly rely upon what is available over the internet to formulate an initial image about your business and services offered. 

With the advancement in technology there are hardly any compatibility issues when it comes to uploading the information regarding your business over the internet. But there is a trade off to this. Although you can manage what you upload over internet about your business, there is only so much of it you can do. Thanks to the liberal and free nature of the internet, you hold no control over what is being published against you over this virtual world.

 This will let your guards down and a flank open to be attacked by your rivals. They will try to exploit this situation by putting fake online complaints against your services which become detrimental to your workings. The need of the hour then is to remove these online complaints. Advent of the invincible Internet and its wide acceptability has rendered users with a power that they can wield with almost no accountability and liability to anyone whatsoever. It has become a child’s play to tarnish someone’s image over the internet. All it takes is one complaint against your business to turn thousands of potential customers off course from utilizing your services. 

aReputation, a pioneer in Online Reputation Management, commands an unquestionable prowess in safeguarding your business against online complaints. Through an aggressive amalgamation of various strategies, we devise the most efficacious ways to remove online complaints that hamper your business. In addition, we hold a proficiency in bringing about a truce between the concerned parties if complaints have been posted by a customer who was not satisfied by your services. 

Through a consolidated team of experts in the niche, aReputation offers you a benefit that will do wonders for your business.